Refund & Return Policy

At Loverlm, customer satisfaction is important to us. We want every customer to feel confident when shopping for a prom dress, homecoming dress, wedding guest dress, bridesmaid dress, or other special occasion dress.

If you are not completely satisfied with your purchase, please contact our customer service team. We will review your request and work with you to provide an appropriate solution in accordance with the policy below.

1. Return Period

You may request a return within 14 days of the date your order is delivered.

To be eligible for a return, you must contact our customer service team within this 14-day period and obtain return authorization before sending the item back.

Return requests submitted after the 14-day return period may not be accepted.

2. Return Eligibility

To qualify for a return, the item must:

• Be unworn, unused, unwashed, and in its original condition.

• Have all original tags attached, if applicable.

• Include the original packaging and accessories.

• Be free from stains, makeup, deodorant marks, perfume, odors, pet hair, or other signs of wear.

• Not have been altered, tailored, damaged, or modified in any way.

Because dresses are special-occasion garments, we kindly ask customers to take extra care when trying them on. Please avoid wearing makeup, perfume, jewelry, or other items that may stain, snag, or damage the fabric.

Items that do not meet these requirements may be refused or may not qualify for a full refund.

3. How to Request a Return

To request a return:

1. Contact us at loverlmdress@hotmail.com within 14 days of delivery.

2. Include your order number, item(s) you wish to return, and reason for the return.

3. If the item is damaged, defective, or incorrect, please also include clear photos showing the issue.

4. Our customer service team will review your request and provide return authorization and return instructions.

5. Ship the item according to the return instructions provided by our team.

Please do not return an item without contacting us first. Unauthorized returns may not be accepted or refunded.

4. Return Shipping Costs

For returns due to change of mind, ordering the wrong size, fit issues, color preference, or other personal reasons, the customer is responsible for return shipping costs.

If you receive an item that is damaged, defective, or incorrect due to our error, please contact us before returning the item. After verification, we will provide an appropriate solution and cover reasonable return shipping costs when a return is required.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking number until your refund has been completed.

Loverlm is not responsible for return packages that are lost, damaged, or misdelivered during return transportation.

5. Refund Process

Once your returned item arrives at our return center, we will inspect it to confirm that it meets our return requirements.

If the return is approved, we will process your refund within 1–3 business days after inspection.

Refunds will normally be issued to the original payment method used for the order.

After we issue the refund, additional processing time may be required by your bank, credit card company, or payment provider before the funds appear in your account.

Please note that the time required for your return package to reach our return center is not included in the 1–3 business day refund processing period.

6. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact loverlmdress@hotmail.com within 14 days of delivery.

Please provide:

• Your order number.

• A description of the problem.

• Clear photos of the entire item.

• Close-up photos showing the defect, damage, or incorrect item.

Our customer service team will review the information and provide an appropriate solution, which may include a replacement, refund, partial refund, or other resolution depending on the circumstances.

Please contact us before returning a damaged, defective, or incorrect item.

7. Size and Fit Issues

We strongly recommend reviewing our size chart and measuring yourself carefully before placing an order.

Dress sizing may differ from everyday clothing sizes or sizing used by other brands. Selecting your usual clothing size does not necessarily guarantee the best fit.

If you are unsure which size to order, please contact our customer service team before purchasing.

If a standard-size dress does not fit as expected, you may request a return within the applicable return period, provided the item meets all return eligibility requirements.

For returns caused by sizing, fit, or personal preference, the customer is responsible for return shipping costs.

8. Custom Size and Personalized Items

Dresses made according to customer-provided custom measurements, personalized specifications, or other special customization requests are made specifically for the individual customer.

Therefore, custom-sized or personalized items may not be eligible for return or exchange due to change of mind, incorrect measurements provided by the customer, or general fit preference, except where required by applicable law.

If you believe a custom item was made incorrectly compared with the measurements or specifications confirmed in your order, please contact us within 14 days of delivery with your order information, measurements, and clear photos so we can review the issue.

9. Non-Returnable Items

The following items are generally not eligible for return:

• Items that have been worn, washed, altered, tailored, or damaged after delivery.

• Items with stains, makeup marks, odors, perfume, deodorant marks, pet hair, or other signs of use.

• Items with missing tags, accessories, or original components.

• Custom-sized or personalized items, except in cases of verified defects or production errors.

• Final sale or clearance items clearly marked as Final Sale or Non-Returnable before purchase.

• Items returned without prior return authorization.

• Items for which the return request is submitted after the applicable return period.

These restrictions do not limit any rights you may have under applicable consumer protection laws.

10. Exchanges

If you would like a different size, color, or style, please contact our customer service team.

Depending on product availability and your location, we may offer an exchange or recommend returning the original item and placing a new order.

Any item being returned for an exchange must meet the same return eligibility requirements described in this policy.

11. Order Cancellations

If you need to cancel or modify an order, please contact us at loverlmdress@hotmail.com as soon as possible after placing your order.

Because some dresses may enter processing or production shortly after an order is placed, cancellation or modification requests cannot always be guaranteed.

If an order has already been shipped, it can no longer be canceled and must be handled according to our return policy after delivery.

For made-to-order, custom-sized, or personalized dresses, cancellation eligibility may depend on whether production has already started.

12. Refused or Undeliverable Packages

Please ensure that your shipping information is complete and accurate when placing your order.

If a package is refused, unclaimed, or returned to us because of an incorrect or incomplete address provided by the customer, additional shipping or handling costs may apply.

Please contact our customer service team before refusing a package, as refusing delivery does not automatically qualify an order for a full refund.

13. Restocking Fees

Loverlm does not charge restocking fees for eligible returns.

Customers are only responsible for applicable return shipping costs as described in this policy.

14. Contact Us

If you have any questions about returns, refunds, sizing, or your order, please contact us:

Email: loverlmdress@hotmail.com

Our customer service team will review your request and assist you as soon as possible.