Frequently Asked Questions

Welcome to the Loverlm FAQ page. Here you can find answers to common questions about sizing, custom measurements, orders, shipping, returns, and our special occasion dresses.

If you cannot find the answer you need, please contact us at loverlmdress@hotmail.com. Our customer service team will be happy to assist you.

Size & Measurements

1. How do I choose the right dress size?

We recommend taking your bust, waist, and hip measurements before placing an order and comparing them carefully with the Loverlm Size Measurement chart. Please do not choose a size based only on your usual everyday clothing size, as formal dress sizing may vary.

2. What should I do if I am between two sizes?

If your measurements fall between two sizes, we generally recommend choosing the larger size. A slightly larger dress can usually be altered more easily for a personalized fit.

3. What if my bust, waist, and hips match different sizes?

We recommend choosing the size based on your largest measurement. For fitted, sheath, and mermaid dresses, please pay particular attention to both waist and hip measurements.

4. Does Loverlm offer plus size dresses?

Yes. Loverlm offers selected dresses in plus sizes, with sizing available up to US 26W for applicable styles. Please check the size options shown on each individual product page before ordering.

5. Do you offer custom sizing?

Custom sizing may be available for selected Loverlm dresses. If a product supports custom measurements, please provide accurate measurements such as bust, waist, hips, hollow to floor, height, and any other measurements requested on the product page.

6. How do I measure myself correctly?

Please visit our Size Measurement page for detailed instructions on measuring your bust, waist, hips, hollow to floor, and height. For best results, we recommend having someone assist you with your measurements.

Orders

7. How do I place an order with Loverlm?

Select your preferred dress, color, and size, then add the item to your cart and proceed to checkout. Please review your size, color, shipping address, and contact information carefully before completing your order.

8. Can I change my size, color, or shipping address after ordering?

If you need to make a change, please contact us as soon as possible at loverlmdress@hotmail.com. We will try our best to assist you, but changes may not be possible once your order has entered production or has been shipped.

9. Can I cancel my order?

Please contact Loverlm as soon as possible if you wish to cancel an order. Cancellation availability may depend on the production or processing status of your dress. Please refer to our cancellation and return policies for more information.

10. How can I check my order status?

Once your order has been placed, you may receive order and shipping updates by email. If you need additional information about your order status, please contact us and include your order number and the email address used to place the order.

Production & Processing

11. Are Loverlm dresses ready to ship?

Availability and preparation times may vary between styles. Some dresses may require production or additional processing before shipment. Please check the information provided on the product page before placing your order.

12. How long does it take to prepare my dress?

Processing and production times vary depending on the dress style, size, customization requirements, and seasonal order volume. Please refer to the estimated processing information shown on the product page or contact our customer service team before ordering if you have a specific event date.

13. When should I order my prom or formal dress?

We recommend ordering as early as possible before your event. This allows enough time for production, shipping, trying on the dress, and making any local alterations if needed.

14. My event is coming soon. Can I still place an order?

If your event date is close, please contact loverlmdress@hotmail.com before ordering. Send us the dress you are interested in, your size, delivery country, and event date so our team can help you review the estimated timeline.

Shipping

15. Where does Loverlm ship?

Loverlm ships to many international destinations. Available shipping methods and destinations will be displayed during checkout based on your delivery address.

16. How long does shipping take?

Shipping times depend on the destination, shipping method, customs processing, and local delivery conditions. Please review our Shipping Policy for the latest estimated delivery information.

17. How can I track my package?

Once your order has shipped and tracking information becomes available, you will normally receive a shipping confirmation email with your tracking details.

18. Will I have to pay customs duties or taxes?

Import duties, taxes, or customs charges may apply depending on the destination country's local regulations. Any applicable charges are determined by local customs authorities and may be the responsibility of the recipient unless otherwise stated at checkout.

Returns & Exchanges

19. Can I return a Loverlm dress?

Eligible items may be returned according to the conditions stated in our Return & Refund Policy. Please review the policy carefully before requesting a return.

20. How do I request a return?

Please contact loverlmdress@hotmail.com before returning any item. Include your order number, the reason for the return, and any relevant photos if necessary. Our customer service team will provide further instructions.

21. Can I exchange my dress for another size or color?

Exchange availability depends on the order and product situation. Please contact our customer service team first so we can help determine the most appropriate solution.

22. Who pays the return shipping cost?

Return shipping responsibilities depend on the reason for the return and the conditions outlined in our Return & Refund Policy. Please contact us before sending your item back.

23. Can custom-size dresses be returned?

Custom-size or personalized dresses may be subject to different return conditions because they are made according to customer-provided measurements. Please review the applicable return terms before placing a custom order.

Dress Colors & Product Details

24. Will the dress color look exactly the same as the photos?

We make every effort to display dress colors as accurately as possible. However, slight color differences may occur due to lighting, photography, screen settings, fabric texture, and production batches.

25. Can I order a dress in a different color?

Available colors vary by dress. Please check the color options shown on the individual product page. If you are looking for a color that is not listed, you may contact us to ask whether additional options are available.

26. Does every dress include built-in bra cups?

Construction details vary between styles. Please check the individual product description for information about padding, lining, boning, straps, and other dress features.

27. Can I wear Loverlm dresses for occasions other than prom?

Yes. Loverlm offers dresses suitable for a variety of special occasions, including prom, homecoming, weddings, bridesmaid events, evening parties, formal dinners, cocktail events, and other celebrations.

Payments

28. What payment methods does Loverlm accept?

Available payment methods will be displayed during checkout. Payment options may vary depending on your country, currency, and device.

29. Why was my payment declined?

A payment may be declined for several reasons, including incorrect billing information, bank security restrictions, insufficient funds, or payment authorization issues. Please check your details or contact your bank or payment provider for assistance.

Customer Service

30. How can I contact Loverlm?

You can contact our customer service team by email at loverlmdress@hotmail.com. For order-related questions, please include your order number and the email address used when placing your order.

31. How long does it take to receive a response?

We aim to respond to customer inquiries as soon as possible, usually within 1–2 business days. Response times may be slightly longer during weekends, holidays, and peak shopping seasons.

Still Need Help?

If you have any other questions about a Loverlm dress, sizing, production, shipping, or your order, please contact us at loverlmdress@hotmail.com.

We are here to help you find the right dress for your special occasion.