Contact Us

Thank you for visiting Loverlm. We are here to help with order questions, sizing guidance, shipping updates, returns, exchanges, and any other customer service needs.

Customer Service Email

loverlmdress@hotmail.com

Business Hours

Monday – Friday: 7:00 AM – 7:00 PM Pacific Time
Saturday – Sunday: 9:00 AM – 4:00 PM Pacific Time

Our customer support team usually responds within 24–48 business hours. To help us assist you faster, please include your order number, the email address used for your purchase, and a clear description of your request when contacting us.

Order & Shipping Support

All Loverlm products are shipped from China. We work with experienced production teams and reliable suppliers to support daily production needs and increased order volume during peak seasons.

For order status, shipping updates, or production time questions, please contact us at loverlmdress@hotmail.com. We will do our best to provide accurate updates and helpful support.

Returns & Exchanges

For return or exchange requests, please contact us before sending any item back. Our customer service team will review your request and provide the correct return instructions based on your order situation.

Sizing & Custom Dress Questions

If you need help choosing a size or have questions about a custom dress, please email us before placing your order. Our team will be happy to help you review the style, measurements, and estimated production time.

We value every customer and aim to provide a smooth, reliable, and friendly shopping experience.